Terms and Conditions of Sale

Last updated: September 2026

These General Terms and Conditions of Sale (T&Cs) govern the contractual relationship between The Riad Society (hereinafter “the Provider”) and any natural or legal person (hereinafter “the Client”) wishing to book a private riad via the website theriadsociety.com. Any confirmed booking implies the express and full acceptance of our general terms and conditions of sale, acknowledgement of full knowledge thereof and waiver of any right to rely on the Client’s own purchasing conditions or other terms. These general terms and conditions of sale shall prevail over any other general or specific terms not expressly accepted by the Provider.

Services offered

The Riad Society offers the exclusive rental of private riads located in the medina of Marrakech, Morocco. Each riad is rented in its entirety for the agreed length of stay, excluding any occupant from outside the Client’s group.

The detailed features of each riad (surface area, capacity, facilities, services included) are available on the property pages of the website.

Booking

3.1 Booking process

Bookings are made via the online booking platform Lodgify, integrated into the website theriadsociety.com. The booking is confirmed upon receipt of the deposit under the conditions set out in article 4.

3.2 Confirmation

A confirmation email is sent to the Client at the address provided when booking. This email summarises the dates of the stay, the riad booked, the number of occupants and the total amount.

3.3 Mandatory information

The Client undertakes to provide accurate and complete information when booking. Any false statement may result in the cancellation of the booking without refund.

Rates and payment

1. Rates

The rates displayed are expressed in euros (€) and include VAT. The Provider reserves the right to change its rates at any time. The applicable rates are those in force at the time the booking is confirmed. Tourist and visitor taxes are not included in the prices and must be paid in cash at the riad at the end of the stay. The tourist tax is €3.16 per guest per night.

A payment of 50% of the total price of the stay, excluding tourist and visitor taxes, is required at the time of booking. This payment is 100% refundable subject to compliance with our cancellation conditions (see below).

The rates generally include:

Exclusive rental of the riad
Daily Moroccan breakfast (depending on the riad)
Daily housekeeping
The presence of house staff

Extras (evening meals, transfers, excursions, additional services) are invoiced separately.

2. Payment terms

Deposit: 50% of the total amount at the time of booking
Balance: 50% payable [X] days before arrival

Payments are secured via the Lodgify platform.

Cancellation and changes

1. Cancellation by the Client

Cancellation more than 60 days before arrival: refund of the deposit, less bank processing fees
Cancellation between 30 and 60 days before arrival: 50% of the total amount is retained
Cancellation less than 30 days before arrival: no refund

2. Changes by the Client

Any request to change dates is subject to availability and acceptance by the Provider. Changes may lead to a price adjustment.

3. Cancellation by the Provider

In the event of force majeure (natural disaster, major unforeseen works, etc.) making the riad unavailable, the Provider undertakes to offer an equivalent alternative riad or to refund the Client in full.

Arrival and departure

Check-in: from 3:00 pm
Check-out: before 12:00 pm

Arrangements can be made for arrivals or departures outside these times, subject to availability.

Client’s obligations

The Client undertakes to:

Use the riad and its facilities with care
Respect the neighbours and the peace of the neighbourhood
Not exceed the stated maximum capacity
Not organise events without the Provider’s prior agreement
Return the riad in the condition in which it was handed over
Supervise children at all times, especially around the pool (the pool is not fenced and not supervised)

Any damage caused to the riad or its facilities will be invoiced to the Client.

Prohibitions

Our riads aim to offer a safe experience to all our guests. To this end, certain activities are not permitted on the premises, including but not limited to the following:

Any act that could harm the reputation or integrity of our riad, including any inappropriate conduct or action.
Impersonating an employee, agent or representative of the riad without authorisation.
Carrying out any commercial activity on the riad’s premises without our prior written consent.
The presence of escorts or individuals hired for sexual services.
Any conduct, verbal or otherwise, that may be perceived as intimidating.
Committing acts that are illegal under Moroccan law, including the possession and use of controlled substances or firearms.
Installing recording or surveillance equipment on our premises without authorisation.
Soliciting transactions for goods or services from our staff without their explicit agreement.
Taking photographs or filming for public distribution without our prior written authorisation.
Using the riad’s intellectual property, including trademarks and trade names, without our written agreement.

Security deposit

A security deposit of [montant] € will be requested on arrival. It will be returned within [X] days after departure, less any damage found.

Liability

The Riad Society accepts no liability for:

Incidents or accidents occurring in the riad or its surroundings
Theft or loss of personal belongings
External disruptions beyond its control (neighbouring works, weather conditions, water or power cuts)

The Client is strongly advised to take out travel insurance including cancellation cover and repatriation assistance.

Data protection

Personal data collected during booking is processed in accordance with our Privacy Policy, available on the website.

Applicable law — Disputes

These T&Cs are governed by French law. In the event of a dispute, the Client shall first contact The Riad Society to seek an amicable solution. Failing this, the French courts shall have sole jurisdiction.

In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, the Client may use a consumer mediation service free of charge.

Miscellaneous

If any clause of these T&Cs is declared null or void, the other clauses shall remain in force.

The Riad Society reserves the right to amend these T&Cs at any time. The applicable version is the one in force on the date of booking.

For any question: contact@theriadsociety.com